Accessibility Plan 2023-2026

Progress Update 2025

Intent

Mullen Oilfield Services L.P. (the “Company”) is committed to providing a barrier-free environment for all stakeholders, including customers, employees, job applicants, suppliers, and any visitors who enter the premises, access information provided by the Company, or use the Company’s services.

The Company will work to identify and remove barriers, and prevent new barriers, for persons with disabilities as they relate to employment, communication, the built environment, and transportation at the Company. This plan outlines the Company’s Accessibility Plan and strategy for identifying, removing, and preventing these barriers.

The Company is part of a network of wholly-owned companies and limited partnerships that are subsidiaries of Mullen Group Ltd. (“Mullen Group”). Mullen Group’s corporate office (“Corporate Office”) provides the Company certain services and will assist with the development and implementation of the Accessibility Plan on an ongoing basis.

Definitions

Barrier: Anything physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of a policy or a practice that hinders the full and equal participation in society of a person with an impairment, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, or a functional limitation.

Disability: Any impairment, including a physical, mental, intellectual, cognitive, learning, communication, and sensory impairment, or functional limitation that is either permanent, temporary, or episodic in nature. It can be evident or not in interaction with a barrier to hinder a person’s full and equal participation in society.

Accessibility Plan: This Accessibility Plan includes an overview of our policies, programs, practices, and services in relation to the identification and removal of barriers and the prevention of new barriers. The Accessibility Plan was prepared and published by June 1, 2023, and will be updated every three years following that, or sooner if necessary.

The Accessibility Plan was developed in consultation with persons with disabilities and indicates how they were consulted. This process is followed for the creation of and any updates to the plan. The Company adheres to all requirements made by regulation in the development and ongoing maintenance of the Accessibility Plan.

General

This information is provided for the purposes of providing feedback and for requesting alternative formats of the plan and/or feedback process.

Feedback Process and Contact Information

The Company welcomes feedback regarding the manner in which it is implementing its Accessibility Plan and any barriers encountered by persons with disabilities. Persons who provide formal feedback will receive acknowledgement of their feedback in the same manner in which it was received, unless feedback is submitted anonymously. The Company is committed to reviewing the feedback received in good faith and taking steps to address barriers identified in this feedback.

Feedback can be submitted in person, by mail, by telephone and by email to:

Director of HSE/HR
780-986-5310
6310-45 St. Leduc AB. T9E 7C6
hr@mullenoilfield.com

Feedback can be provided anonymously, if desired, and will remain confidential unless the person consents to the disclosure of their personal information. Feedback is received in whatever format the individual providing the feedback is most comfortable with. Any feedback received will be reviewed with the Company’s Business Unit Leader, and provided to Corporate Office. Consideration will be given to the feedback upon review by the representative collecting feedback, the Company’s Business Unit Leader and Corporate Office and a response or summary will be included in the next progress report.

Any changes to the Accessibility Plan or the feedback process are published as soon as reasonably possible and notice of any changes are reported to the Accessibility Commissioner. The personal information of anyone who provides feedback remains confidential in accordance with all applicable privacy laws.

Alternative Formats

The Accessibility Plan is offered in any of the following formats upon request:

  • Print
  • Large print
  • Braille
  • Audio
  • Electronic

You can request alternative formats of the Accessibility Plan by contacting:

Director of HSE/HR
780-986-5310
6310-45 St. Leduc AB. T9E 7C6
hr@mullenoilfield.com

The Accessibility Plan will be made available as soon as feasible. In the instance of a request for the plan in a Braille or audio format, it will be provided 45 days after the day the request was received. Requests for other formats will be provided within 15 days after the day the request was received.

i. Employment

The Company understands that improving workplace accessibility and ensuring an accessible recruitment and selection process for applicants with disabilities can contribute to a more diverse and welcoming workplace culture. The Company reviews its practices and procedures to identify, remove, and prevent barriers by developing inclusive employment procedures that support persons with disabilities.

  • The Company will review current job application processes for persons with disabilities who experience barriers, and evaluate potential alternatives.
  • Review corporate policies, with the support of Corporate Office, that pertain to accommodations for employees and candidates with disabilities.
  • Train those responsible for hiring on the barriers that may exist in the hiring, selection and accommodation process.
  • Review human resource policies for improvements with respect to inclusion and accessibility.
  • Provide online learning on accessibility and inclusiveness to employees.
  • Offer training on unconscious bias to human resources employees.
  • Review opportunities, where suitable, for establishing mentorship for employees with disabilities.

The Company is committed to improving workplace accessibility and ensuring an accessible recruitment and selection process for applicants with disabilities.

ii. The Built Environment

The Company wishes to improve its publicly accessible facilities with a goal of working towards making such facilities free of physical barriers.

  • Evaluate offices and facilities for accessibility features.
  • Review emergency plans with accessibility considerations.
  • Verify visual and auditory alarms for safety.
  • Identify physical barriers by end of 2025 and plan improvements.

iii. Information and Communication Technologies (ICT)

Software with accessibility functionality is already utilized by the Company; however, systemic technological barriers remain.

  • Add accessibility as an evaluation metric for new technology.
  • Review website content for accessibility barriers, including:
  • Text contrast
  • Text size
  • Screen reader navigation
  • Clear formatting
  • Provide guidance on accessibility features in existing software.

iv. Communication Other Than ICT

  • Provide communication barrier training for employees.
  • Evaluate website, social media and meetings for accessibility.
  • Add alt text to images
  • Use high-contrast text
  • Provide transcripts where appropriate
  • Review virtual meeting practices for accessibility.

v. Procurement of Goods, Services and Facilities

Procurement practices may contain systemic barriers.

  • Review procurement practices to consider accessibility.

vi. Design and Delivery of Programs and Services

The Company evaluates the design and delivery of programs and services for accessibility as applicable.

  • Review accessibility of program and service design for employees and customers.

vii. Transportation

The Company evaluates transportation-related barriers for employees and candidates.

  • Assess availability of vehicle and equipment accommodations.

Consultation

Consultation included review of draft documents and in-person facilitated discussions regarding accessibility barriers and improvements.

Progress Reports

The Company prepares and submits progress reports to the Accessibility Commissioner each year the plan does not require updating.

Mullen Oilfield Services Accessibility Progress Report 2025

Document Retention

The Accessibility Plan and feedback process are retained at www.mullenoilfield.com for seven years from the publication date.